SAP Field Service Management
Field Service Management is an important addition to SAP's customer experience portfolio, especially SAP Service Cloud, its focus is on simplifying the daily work of field technicians. Overall, the solution helps companies digitize their work processes, increase revenue, speed up the invoicing process and increase customer satisfaction through contact center such as phone, email, chat, SMS, social and chat. of video.
Key benefits of the solution:
- Manage demand and customer experience
- Work plan
- Inform and train technicians
- Remote expert guidance for technicians and customers
- Analyze work orders
- Perform support analysis and integration
- Handle the management of installed equipment
- Maintenance contract management and maintenance plans
- Warranty and claims management
- Reverse logistics, warehouse repair, equipment replacement
- Engineering change requests
- Customer pricing management and proforma invoice preparation
Talk to us and get to know us better
our service portfolio.
