Through the Tec2Cloud support service, we support technology systems installed on the client, promoting increased productivity, cost reduction and improvement of organizational processes.
The service is carried out by experienced teams and highly trained professionals, specialists in the main platforms, to ensure the detection, diagnosis and resolution of demands with speed and assertiveness, in addition to guaranteeing the satisfaction of the end user.
We provide functional and operational support, such as: corrective maintenance, technical improvements, monitoring and performance management, developed according to the specific characteristics of each client and their needs, and can be delivered according to the profile of each demand.
Through the Tec2Cloud support service, we support technology systems installed on the client, promoting increased productivity, cost reduction and improvement of organizational processes.
The service is carried out by experienced teams and highly trained professionals, specialists in the main platforms, to ensure the detection, diagnosis and resolution of demands with speed and assertiveness, in addition to guaranteeing the satisfaction of the end user.
We provide functional and operational support, such as: corrective maintenance, technical improvements, monitoring and performance management, developed according to the specific characteristics of each client and their needs, and can be delivered according to the profile of each demand.
Ideal for small or medium volume of demand, where we have a team of consultants organized to serve a group of clients, generating gains of scale and reduction of idleness.
We define a sustained relationship based on SLAs, according to the scenario of each client.
Ideal for customers who have a high volume of demand. The team's performance is dedicated and exclusive to a single customer, with the service being carried out in person at the customer's premises, at the Tec2Cloud office or in a mixed model, combining in-person and remote service.
